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Handling Complaints
应付抱怨
Key Sentences（重点句子）
289.Is anything the matter，sir？
出什么事了吗，先生。
290.Yes，it is my steak.
是的，是我的牛排。
291.What's wrong with it，sir？
您的牛排怎么了，先生？
292.It is too raw.I wanted mine well done.
太生了，我要的是做得熟透的。
293.I'm sorry you didn't enjoy it，sir.
您觉得不好吃，很抱歉，先生。
294.I'll return it to the kitchen and bring you one that's well cooked.
我把这盘送回厨房，再给您拿一盘做得熟透的来。
295.Sorry for the trouble.
对不起，给你添麻烦了。
296.That's perfectly all right.
一点也没有关系。
297.How is your steak this time？
这回怎么样，先生？
298.It is done just right this time.
这回做的口味不错。
299.I'm glad you enjoy it.
很高兴您能喜欢它。
300.I'm very upset at the way I have been treated.
我对我所受到的对待很不满意。
301.Perhaps you could tell me what exactly is the matter.
也许您能告诉我究竟出了什么事。
302.I'm sure the waitress didn't mean to be rude.
我敢肯定那位服务员不是故意对您无礼。
303.Well，there is something else.This wine here，I think it is corked.
还有呢，这葡萄酒，我看是走了味了。
Dialogue A
A：Is anything the matter，sir？
B：Yes，it is my steak.
A：What's wrong with it，sir？
B：It is too raw.I wanted mine well done.But this one here is at most medium.
A：I'm sorry you didn't enjoy it，sir.I'll return it to the kitchen and bring you one that's well
cooked.
B：Sorry for the trouble.
A：That's perfectly all right.
B：How is your steak this time？
A：Very good！It is done just right this time.Thank you.
B：I'm glad you enjoy it.I'll tell the chef.Would you like some more beer？
A：Yes，give me another Five Star.
B：Shall I bring you some dessert？
A：No，thank you.I've had enough.
B：How about some coffee or tea then？
A：Yes，I'll have a cup of coffee.
Dialogue B
Manager：You asked to see me， Mr.Smith？
Customer：Yes，I did.I'm very upset at the way I have been treated.
Manager：Perhaps you could tell me what exactly is the matter.
Customer：It's my steak.
Manager：What is wrong with your steak，sir？
Customer：It is too raw.I can't eat it.But when I complained to your waitress she just ignored me.
Manager：I'm very sorry，sir.I'm sure the waitress didn't mean to be rude.You see，she just started out
as a waitress a week ago and doesn't under stand English very well.She should have changed your steak.
Customer：Except she didn't.
Manager：It's been a misunderstanding， sir.I'll have the steak returned to the kitchen right away.
Customer：That's more like it.Well，there is something else.This wine here，I think it is corked.
Manager：Are you sure，sir？The Chianti has been very popular with our guests.
Customer：Well，here you are.Try it for yourself.
Manager：No，sir.It doesn't taste wrong at all.Perhaps it is a little too sour for your taste.I would
recommend that you try the Bergundy next time.
Customer：Right.Perhaps I will.
Manager：Is that it，sir？
Customer：Yes.
Manager：Well，I hope you enjoy your dinner.
Customer：I'll try.
Words and Expressions
medium a.中等的，适中的
corked a.（酒）因没塞好塞子而走味的
recommend vt.推荐，介绍
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